Travel policy

Booking, payment, cancellation and privacy — in full, in plain terms.

The four documents

Cancellation policy

Review the HP Helpline Tourism Cancellation Policy, including cancellation charges, booking changes, refunds, company cancellations and force majeure conditions applicable to tours, hotels and travel services.

Data deletion

How to ask HP Helpline Tourism to delete the personal information it holds about you, what will be removed, what must be kept, and how long it takes.

Payment terms

Review the Payment Terms of HP Helpline Tourism, including booking payments, payment requirements, balance payments and other payment conditions applicable to tour packages, hotel bookings and travel services.

Privacy policy

Read the HP Helpline Tourism Privacy Policy to understand how personal information and customer data are collected, used, protected and handled when using our website, travel services and booking facilities.

Terms and conditions

Read the Terms and Conditions of HP Helpline Tourism covering tour bookings, hotel reservations, transportation, travel services, customer responsibilities, booking requirements and other applicable terms.

Do not take our word for it

Reviews from our travellers

Filmed on their trips, by the families who took them. Nothing here is scripted.

On the road with us

Happy customers

Photographs travellers sent back from their trips. Real families, real places — not a stock photo among them.

Travel policyTravel policy

The four documentsThe four documents